The SUPRA office is closed – but you can still get help! Read how to get help here.

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Student Advice and Advocacy (SAAO) Service

SUPRA employs Student Advice and Advocacy Officers (SAAOs) who can assist you with (almost) any issues you have while you are a postgraduate student at the University of Sydney.

SAAOs can help with: 

  • academic appeals
  • Show Good Cause
  • harassment, discrimination and bullying
  • special consideration and/or special arrangements
  • research supervision
  • making progress
  • academic honesty and plagiarism
  • fees and finances
  • renting and housing
  • Centrelink
  • enrolment 

and more! if you have a problem that is not on this list, contact us to see how we can help.

If you have a legal issue – such as needing advice on migration, intellectual property, or fines – our legal service can help you.

How to use the SAAO Service

Join SUPRA!

All currentlly enrolled Sydney Uni postgraduate students – full time or part time, coursework or research, local or international – can use the SAAO service (and all other SUPRA services); you just need to be a SUPRA member. Membership is free – join now!

Drop-in 

SAAO service drop-in is from 1–3pm on Mondays, Tuesdays and Thursdays at the SUPRA office. You don’t need an appointment to come to drop-in, but please try to arrive as close to 1pm as possible. We stop seeing students at 2:30pm. 

Note: drop-in is for new matters only. If you are already getting help with an issue from one of our SAAOs, please contact them directly for ongoing assistance.

The SUPRA office is on Level 2 of the Holme Building, Camperdown campus. 

Click this link for a Google map of our office location.

Appointments 

If you can’t make it to drop-in, we can arrange face-to-face or phone appointments. Contact us on (02) 9351 3715 or help@supra.usyd.edu.au to make an appointment.

  • Please bring any documents – such as notices from the Univeristy, contracts or lease agreements – with you to your appointment or to drop-in, or email them to us ahead of time. This will help our SAAOs understand your enquiry, so you get the most out of your consulatation.

Email advice 

Email help@supra.usyd.edu.au to recieve advice by email. Please include as much detail in your email as possible, and attach any documents – such as notices from the University, contracts or lease agreements – that will help our SAAOs understand your enquiry. 

Also, make sure you join SUPRA before you email!

SUPRA SAAO Policy

All your communications with SUPRA are confidential, and we are independent from the University – your information will not be shared without your consent.

Our staff are employed by students to uphold and promote the rights of students. We work with postgrad students to foster your own strengths and abilities, and to learn from shared experiences.

You can download a copy of the SUPRA SAAO Policy here.

SUPRA Legal Service

Our Legal Service employs experienced solicitors to provide advice, advocacy and representation for postgraduate students at the University of Sydney