SUPRA employs a professional team of caseworkers who can assist you with academic and welfare issues while you are a postgraduate student at the University of Sydney.
Caseworkers can help with:
If you have a problem that is not on this list, contact us and we may be able to assist, or refer you to the appropriate service.
If you have a legal issue – such as needing advice on migration, intellectual property, or fines – our Legal Service can help you.
To help protect the health of our community during the COVID-19 pandemic we are working from home. To get help from a caseworker:
1. Join SUPRA. If you’re not already a member, sign up.
2. Email us your question. Please attach any documents about your enquiry when you email. For example, if you have a tenancy question, please attach your tenancy agreement; if you have a question about your studies, please attach any notices the University has sent you about the matter. You can also use this form on our website to contact us.
SUPRA administration will contact you if we need any further details.
3. Your email will be forwarded to a caseworker who will respond to you during business hours (9am – 5pm, Monday to Friday).
We know that you’re anxious to get help and we respond to students as quickly as we can.
At SUPRA we treat your communication with us as confidential. We are independent from the University so your information will not be shared without your consent, except in specific situations where release of information will protect people from harm, or a legal requirement exists. We work with postgrad students to foster your own strengths and abilities, and to learn from shared experiences.