Received a stressful letter from the University? Here’s how to respond

It can be really intimidating to receive formal communication from the University about issues such as misconduct, an alleged academic integrity breach, Show Good Cause and progression matters. These letters are very formal and often describe the kinds of penalties that you might receive in a worst-case scenario. Getting a letter like this in your inbox can be a cause for stress, anxiety and panic. At SUPRA, we recommend that if you receive one of these letters to follow these steps.

1. Get professional advice first

Get advice before responding to any important notifications from the University. SUPRA can provide accurate information and guidance so that you can submit the best response. Responding quickly will not affect the University’s decision, and in some cases, a rushed and ill-advised response can cause further problems. Take a deep breath and get professional help first.

2. Be respectful

When communicating with staff in your faculty or the University, always treat everyone with courtesy and respect. Keep your communication professional. In most cases, staff understand that you are in a stressful position and are trying their best to be helpful. 

3. Deal with problems as early as possible

Your problem may get worse if you ignore it. The earlier you contact SUPRA, the more likely it is that our caseworkers will have a number of options to support you.

We also encourage students to monitor your Canvas and student email accounts while you are an enrolled student, even if you take a suspension or period or leave, so that you are aware of any communication from the University and can act as soon as you receive it.

4. Don’t disclose information unless required

You’re required to be truthful in your dealings with the University and the government. However, you are not required to give information that is personal and not relevant. If you aren’t sure what to disclose, get advice from us first. 

5. Keep all relevant documentation

Don’t delete your emails or other University-related files. Create backups in case you lose access to the originals. In any dispute or University process, it is very important that you provide written evidence where possible.  

6. Know your rights

You are entitled to procedural fairness in all your dealings with the University, the government, and other external bodies. Students have rights that are written in University policies and procedures and are protected under federal and state laws. For instance, the Student Charter 2020 outlines the reciprocal relationship between the University and students. 

Contact us for more information about your rights.  

Written by SUPRA Postgraduate Advocacy Service September 2025