A contract is a legally enforceable agreement that covers the exchange of ‘something for something’. Examples of this ‘something’ are money, services, products, property, rights, or some other benefit.

Sometimes contracts need to be written. In general, though, they can be verbal, written, partly verbal and partly written (e.g. conversations and emails), or made by people’s actions. You enter into contracts all the time, for example when you sign a document, buy something in a shop, or click ‘I agree’.

You should be aware that payment of a deposit and/or signing any documents might mean you’ve entered into a contract and are bound by the terms and conditions of that contract, even if you haven’t read it. Also, be aware that despite what’s in the contract, there may be terms and conditions outside the agreement that the law imposes on you.

Read more about what you should know before entering a contract and how to end a contract on the Fair Trading website.

Unfair contract terms

The law allows for the removal of unfair terms in standard form consumer contracts. You enter standard form contracts all the time – typically for loans, credit cards, mobile phones, gym memberships, and utilities. While some types of insurance are considered to be standard form contracts, most insurances aren’t.

Read more information on standard form contracts on the Fair Trading website. This information includes what constitutes unfair contract terms and what you can do if you suspect you’ve signed a contract with unfair terms.

Ten things to do before entering a contract

1.   Shop around

Consider the terms that you’re being offered and compare what’s being offered by different providers of the same service.

2.   Consider the deal

Make sure that the agreement will meet your requirements and that your concerns have been addressed before you sign. The law generally doesn’t care if you make a bad deal for yourself, so if you’ve entered into a contract, you’ll probably have to fulfil the terms and conditions.

3.   Only promise what you can deliver

Be sure that you can adhere to the terms and conditions. For example, if you intend to enter into a 2-year contract for a service, ensure that either you’ll be here for the 2 years, or that you fully understand the penalties and costs for breaking the contract early.

4.   Negotiate

Most contracts can be adjusted. If the other person won’t agree to let you add or remove a clause or a sentence, consider whether the deal will still be good for you. If it’s not, then consider walking away.

5.   Know who you’re dealing with

The piece of paper you sign may be worthless if you’re dealing with someone who is untrustworthy or bankrupt. Ask yourself: who are you really entering into the contract with? Are they a company or an individual? Is the name they’re giving you their full, legal name? What’s their physical address? Make sure you get all these details before you sign.

6.   Get it in writing

Many contacts are verbal. If, however, there’s a dispute it will be your word against theirs. Many disputes can be avoided if the agreement is in, or is confirmed by, writing in some form, even if it is just an email or invoice with terms noted.

7.   Put everything in it

If you have a formal written contract, the law generally presumes that it’s the whole agreement – so make sure that it is. Don’t leave out anything as a goodwill gesture or because you received reassurances from the salesperson.

It’s common for customer issues to be brushed off with comments such as ‘it shouldn’t be a problem’, or ‘I’ll put a note on the file so it’s not a problem later’, but unless any variation is written into the terms of the contract before you sign, you might later find those assurances were empty promises.

Make sure you’re clear on any penalties involved by thinking about what will happen under the contract if the other party enforces the terms and conditions as written.

8.   Get legal advice

While there are times when you need to sign a contract quickly, it’s best to get legal advice before signing, if possible. This way you won’t enter into a contract that has obligations you weren’t aware of or didn’t fully understand. The person asking you to sign the contract should give you a reasonable amount of time to get this advice before you sign.

9.   Keep a copy of all documents you sign!

Make sure that you get a copy of the agreement after it’s been fully signed and that you keep it in case there’s a problem. If you need to obtain legal advice about the contract, the lawyer will need to see a copy of the contract and any other relevant documentation.

10.  Know where you can go for help

SUPRA Legal Service can give you legal advice about a contract before you sign it, as well as provide you with legal assistance if you have a contract dispute at any stage. Contact us for help.


This information is current as at December 2023 and is intended as a guide to the law as it applies to people who live in or are affected by the law as it applies in NSW. It does not constitute legal advice.

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