Get advice before responding to any important notifications from the University. We can provide accurate information and guidance so you can submit the best response. Responding quickly will not affect the University’s decision.
When communicating with staff in your faculty or the University, always treat them with courtesy and respect. In most cases staff are trying to be helpful.
Your problem may get worse if you ignore it.
You are required to be truthful in your dealings with the University and the government. However, you are not required to give information that is personal and not relevant to your matter. If you are not sure what to disclose, get advice from us first.
Do not delete your emails or other University related files. Back them up so you can find them later. In any dispute or University procedure, being able to provide written evidence is very important.
You are entitled to procedural fairness in all your dealings with the University, the government, and other external bodies. This means students have rights that are written into University policies and procedures, as well as under federal and state laws.
Contact us for more information about your rights.
Need more help?
Student Advice and Advocacy Service
Our Student Advice and Advocacy Officers (SAAOs) can help with academic and wellbeing issues, such as academic appeals, renting and supervision.
Our Legal Service solicitors can help with a range of legal issues, including migration law*, intellectual property, contracts, fines and criminal law.
*MARNs 1911813, 1912229