SUPRA is closed from midday, Thursday 21 December until 9am, Monday 8 January 2024 (Sydney time) for the University end-of-year closure.

If you contact us during this time, we will respond to you when we reopen. Please allow up to 2 working days for a reply after we reopen, as we receive a large volume of enquiries during this period.

If you need information about an academic issue while we are closed, please visit the Get help or HDR Hub pages of our website. They contain useful information about almost any academic issue you might have.

The University is closed

The University shuts down from 5pm, Thursday 21 December to 7 January 2024 (inclusive). It reopens on Monday 8 January 2024. This period doesn’t count towards any appeal, misconduct, academic integrity or Show Good Cause deadlines. The University won’t expect you to respond during this period.

Some University support services will still be available, including some health and wellbeing support, peer support advice, and safety on campus. Find out more about University support available over the break.

The Student Centre is open

The Student Centre will be open 9am–5pm during the University shutdown, except for public holidays and weekends. The Student Centre can provide general advice or let you know who to contact once the University reopens on 8 January 2024. At this time of year, normal response times are up to 10 working days. Contact the Student Centre.

Check your UniKey email

Remember to check your UniKey email over the summer break for any important notices sent by the University.

Order your 2024 wall calendar!

You can order a free wall calendar while we’re closed, and we will send it to you in January.

Show Good Cause

If you have been asked to Show Good Cause at the end of semester 2 2023, the University will not act on your case during the shutdown period. One of our professional caseworkers will be able to advise and assist you when we reopen.

Please read the Show Good Cause information on our website:

Academic appeals

If you are unhappy with your final mark and you want to appeal, you have 15 working days from the date you received your grades to lodge your appeal. This does not include any days between 22 December 2023 and 7 January 2024 (inclusive) when most of the University is shut down for the end-of-year break.

For final exam and assessment results published on 13 December 2023, the deadline to lodge your stage 1 appeal is Thursday 18 January 2024.

Note: please be aware, we previously listed 17 January 2024 as the last date to appeal. This was incorrect and has been updated.

Find out more about making an appeal:

If you need help with your appeal, our casework service will be happy to help you once we reopen.

Academic integrity

One of our professional caseworkers will be able to advise and assist you with any academic integrity issues when we reopen. You will not be required to respond to an academic integrity allegation during the University shutdown.

Read more:


If you have an emergency or need urgent help, the following organisations may be able to assist:

Ambulance, Police, Fire and Rescue
24 hours a day, 7 days a week.
Call in the event of a medical, criminal, fire or rescue emergency.

Campus Security
02 9351 3333
24 hours a day, 7 days a week.
For emergency situations on campus (they will contact other emergency services if needed).

NSW Poisons Information Centre
13 11 26
24 hours a day, 7 days a week.
Telephone information about poisons that may have been ingested, medication overdose, and first aid for bites and stings.

13 11 14
24 hours a day, 7 days a week.
National crisis support and suicide prevention.

Mental Health Line
1800 011 511
24 hours a day, 7 days a week.
NSW telephone service staffed by mental health professionals who can offer mental health advice and connect you to local care services.

1800 184 527
3pm – midnight, 7 days a week.
National counselling and referral service for LGBTIQ+ people.

Beyond Blue Support Service
1300 224 636
24 hours a day, 7 days a week.
Telephone counselling and referral for depression, anxiety and mental health support.

1800 152 152
24 hours a day, 7 days a week.
NSW-wide information and referral service if you or someone you know is at risk of homelessness, or is homeless.

Alcohol and Drug Information Service
1800 250 015
24 hours a day, 7 days a week.
NSW-wide support and referrals for those affected by drugs and alcohol, including friends and families.

Domestic Violence Line
1800 656 463
24 hours a day, 7 days a week.
NSW-wide counselling support and referral service for anyone affected by domestic violence.

NSW Sexual Violence Helpline
1800 424 017
24 hours a day, 7 days a week.
Counselling, support and referral service for anyone impacted by sexual violence in NSW, whether recently or in the past. Available to friends, family and supporters.

Family Planning Australia Talkline
1300 658 886
8am – 8pm, Monday to Friday.
Telephone information, advice and options across a wide range of reproductive and sexual health issues.

Search for more support services across Australia. Or find more information on health and medical services.

Other useful services

Low cost and free food
Search for food and meals near you. Or check our list of food pantries and food relief services in Camperdown and surrounding suburbs.
Holiday opening hours may vary – check before attending.
Find organisations offering free or low cost meals, groceries or food vouchers.

National Debt Helpline
1800 007 007
9:30am – 4:30pm, Monday to Friday.
Free legal and financial advice on credit, debt and banking matters.

Tenants’ Union Holiday Hotline
1800 251 101
10am – 1pm and 2pm – 5pm, Monday to Friday (except public holidays).
Free information and advice for issues with renting, boarding and landlords in NSW.

Immigration Advice and Rights Centre
02 8234 0700
Assistance with Australian immigration law for vulnerable people.

Migration Agents Registration Authority (MARA)
Find a registered migration agent.

Law Access
1300 888 529
9am – 5pm, Monday to Friday (except public holidays).
Free legal advice on a range of matters.

Fair Work Infoline
13 13 94
8am – 5:30pm, Monday to Friday (except holiday closure from 12.30pm Friday 22 December 2023 to Tuesday 2 January 2024).
Information and advice about Australia’s workplace rights and rules, including awards and national employment standards.

Victims Access Line
1800 633 063
9am – 5pm, Monday to Friday (except public holidays).
For advice on how to access counselling and financial assistance and your rights as a victim.