SUPRA is closed from midday, Friday 19 December 2025 (Sydney time) for the University end-of-year closure. We will reopen at 9am, Tuesday 6 January 2026.
You can still contact us for help during this time, we will respond to you when we reopen. Please allow up to 2 working days for a reply after we reopen, as we receive a large volume of enquiries during the shutdown period.
If you need information about an academic issue while we are closed, please visit the Get help or HDR Hub pages of our website. They contain useful information about almost any academic issue you might have.
Our food pantry will reopen on for Semester 1, on Monday 23 February 2026 – find other food services. If you need extra support accessing food, our caseworkers can help when we return from the break. Contact us for help.
The University is closed
The University shuts down from 5pm, Friday 19 December 2025 and reopens at 9am, Tuesday 6 January 2026. Any day that the University is closed won’t count towards your deadlines for any appeals, misconduct, academic integrity or Show Good Cause. The University won’t expect you to respond during this period.
Some University support services will still be available, including some health and wellbeing support, peer support advice, and safety on campus. Find out more about University support available over the break.
Student Wellbeing is closed
Student Wellbeing, including Counselling, will be closed during the shutdown period.
During this shut down period, if you experience distress or difficulty with your mental health, you can contact:
- Protective Services: 02 9351 3333 (for on-campus emergencies)
- Mental wellbeing support line: 1300 474 065 or text 0488 884 429 (accessible within Australia)
- Sonder: all international students are eligible to access Sonder, a 24/7 on demand safety and wellbeing app.
- TalkCampus: instant peer support for students all around the world.
The Student Centre is open
The Student Centre is open 9am–5pm, Monday–Friday, except public holidays.
Contact the Student Centre
- Ask a question online
- Phone the Student Centre by calling 1800 SYD UNI (1800 793 864) or +61 2 8627 1444 (from outside Australia).
In-person Student Centre services will be closed during the shutdown period.
HDRAC is open for email enquiries
The Higher Degree Research Administration Centre (HDRAC) will be open 9am–5pm, Monday–Friday (except public holidays) for email enquiries regarding enrolment, suspension, thesis submission, candidature and more.
Check your UniKey email
Remember to check your UniKey email over the summer break for any important notices sent by the University.
Academic appeals
If you’re unhappy with your final mark and you want to appeal, you have 15 working days from the date you received your grades to lodge your appeal. This does not include any days between 20 December 2025 and 5 January 2026 (inclusive) when most of the University is closed for the end-of-year break.
For final exam and assessment results published on Wednesday 17 December 2025, the deadline to lodge your stage 1 appeal is Thursday 22 January 2026.
Find out more about making an appeal:
- Academic appeals for coursework students
- Appealing results: frequently asked questions about stage 1 appeals.
If you need help with your appeal, our casework service will be happy to help you once we reopen. Contact us for help.
Show Good Cause
If you have been asked to Show Good Cause at the end of semester 2 2025, the University will not act on your case during the shutdown period. One of our professional caseworkers will be able to advise and assist you when we reopen.
Please read the Show Good Cause information on our website:
Academic integrity breach allegations
One of our professional caseworkers will be able to advise and assist you with any academic integrity issues when we reopen. You will not be required to respond to an academic integrity allegation during the University shutdown.
Find out more about making academic integrity breaches:
Order your 2026 wall calendar!
You can order a free wall calendar while we’re closed, and we will post it to you in January.
Emergency
If you have an emergency or need urgent help, the following organisations may be able to assist:
Ambulance, Police, Fire and Rescue
000
24 hours a day, 7 days a week.
Call in the event of a medical, criminal, fire or rescue emergency.
Campus Security
02 9351 3333
24 hours a day, 7 days a week.
For emergency situations on campus (they will contact other emergency services if needed).
You can also contact Campus Security through the SafeZone app.
NSW Poisons Information Centre
13 11 26
24 hours a day, 7 days a week.
Telephone information about poisons that may have been ingested, medication overdose, and first aid for bites and stings.
Lifeline
13 11 14
24 hours a day, 7 days a week.
National crisis support and suicide prevention.
Mental Health Line
1800 011 511
24 hours a day, 7 days a week.
NSW Health telephone service staffed by mental health professionals who can offer mental health advice and connect you to local care services.
QLife
1800 184 527
3pm – 9pm, 7 days a week.
National counselling and referral service for LGBTIQA+SB people.
Beyond Blue Support Service
1300 224 636
24 hours a day, 7 days a week.
Telephone counselling and referral for depression, anxiety and mental health support.
Link2home
1800 152 152
24 hours a day, 7 days a week.
NSW-wide information and referral service if you or someone you know is at risk of homelessness, or is homeless. Referral services are only available 9am–10pm.
Alcohol and Drug Information Service
1800 250 015
24 hours a day, 7 days a week.
NSW-wide counselling, support and referrals for those affected by drugs and alcohol, including friends and families.
NSW Sexual Violence Helpline
1800 424 017
24 hours a day, 7 days a week.
Counselling, support and referral service for anyone impacted by sexual violence in NSW, whether recently or in the past. Available to friends, family and supporters.
1800 Respect
1800 737 732
24 hours a day, 7 days a week.
Support for people impacted by sexual assault, domestic or family violence and abuse.
NSW Domestic Violence Line
1800 656 463
24 hours a day, 7 days a week.
NSW-wide counselling support and referral service for women affected by domestic violence.
MensLine Australia
1300 789 978
24 hours a day, 7 days a week.
Professional counselling for men for family violence (using and experiencing), mental health, grief, anger management, relationship problems, stress and more.
Family Planning Australia Talkline
1300 658 886
8:30am – 5pm, Monday to Friday.
Telephone information, advice and options across a wide range of reproductive and sexual health issues.
More information and support
- Search for more support services across Australia.
- Find resources to prepare for emergencies such as storms, fires, floods and heatwaves.
- Find more information on health and medical services.
Other useful services
Low cost and free food
Find organisations offering free or low cost meals, groceries or food vouchers: search for food and meals near you.
Check our list of food pantries and food relief services in Camperdown and surrounding suburbs. Holiday opening hours may vary – check before attending.
National Debt Helpline
1800 007 007
9:30am – 4:30pm, Monday to Friday.
Free legal and financial advice on credit, debt and banking matters from a financial counsellor.
Tenancy Advice Holiday Hotline
02 8117 3750 or 1800 251 101
10am – 1pm and 2–5pm, Monday to Friday (excluding public holidays).
Provides free information and advice for issues with renting, boarding and landlords in NSW. Most usual Tenants Advice & Advocacy Services will resume on Monday 12 January 2026.
Immigration Advice and Rights Centre Info Line
02 8234 0700
Assistance with Australian immigration law for vulnerable people.
Office of the Migration Agents Registration Authority (OMARA)
Find a registered migration agent.
Law Access
1300 888 529
9am – 5pm, Monday to Friday (except public holidays).
Free legal advice on a range of matters.
Fair Work Infoline
13 13 94
8am – 5:30pm, Monday to Friday (except public holidays).
Information and advice about Australia’s workplace rights and rules, including awards and national employment standards.
Victims Access Line
1800 633 063
9am – 5pm, Monday to Friday (except public holidays).
Assists victims of crime to access counselling and financial assistance and provides information on victims’ rights.
Stay in touch with us